Refund and Cancellation Policy
Effective SInce 2017
Updated November 2022
There are NO REFUNDS OR CANCELATIONS and ALL SALES ARE FINAL
100% downloadable content, means you get access the moment you pay and sign in. Because of this, there are no refunds
When refunds are an option, you can have “one foot in” the work, and “one foot out” the door. It is to YOUR benefit to decide BEFORE purchasing your package and committing to work with me that I am the right coach for you. If you’re in, you need to be 100% in, just as I will be for you.
Due to my products' nature (digital goods), all sales are final. Once the checkout process has finished, you automatically gain access to the templates. There is no guarantee or proof on my end that you or anybody else in your team, organization or family are not going to use my product after receiving the refund. I am always available and more than happy to assist you with any questions regarding the use of my products. I do my best to help through Live Chat, Email, Social Media Comments, and DMs. If you contact me and allow me at least 24 to 48 hours, I will be more than happy to assist you by sending you step-by-step guides, screenshots, gifs, or even screen recordings to help you solve any problem with my products. Please, contact me at [email protected], and I will do my best to assist so you can customize, export, and publish the graphics. Please do not hesitate to contact me for further information.
Due to the nature of our products and services, which include; downloadable videos, digital documents, worksheets and tools, and/or streaming videos, online memberships and subscriptions, as well as live events and client interactions both online and face to-face, as a rule, and unless otherwise stated in the terms of purchase for any particular product or service, all fees payable and due are non-cancellable and non-refundable.
Our digital information products are delivered by Internet download only. After your purchase has been approved and payment processed via our secure online payment gateway, your order will be processed and a confirmation email and download link will be sent to you. This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Users are permitted a reasonable number of downloads from our server, however download abuse is not permitted and we reserve the right to terminate User’s access to our download servers when abuse is detected. Your downloads can not be duplicated, shared or copied.
Waiver of Cooling off Period
We stand behind our products and your satisfaction with them is important to us. However, under international Consumer Contract Regulations, Digital Downloads are not classified as goods or services and are given their own unique category and because our online products are digital goods delivered via Internet download we generally offer no refunds.
As such, when purchasing a digital or downloadable product from our website, you expressly agree to waive the seven (7) to fourteen (14) day cooling off period, whichever applies to the Consumer Protection Act in your territory, before being permitted to download purchased content. If for any reason such cooling off period may apply, you accept that any digital content will not be accessible, or downloadable by you, until such cooling off period has expired.
Any refund requests made after you have purchased and downloaded our products, where no guarantee has been offered, are handled on a case by case basis and are approved or declined, within reason, at our sole discretion. Refund requests, if any, must be made in writing within thirty (30) days of your original purchase date. Refund requests can be submitted via our “Contact Us’ page.
Cancellations & Recurring Billing
Recurring Memberships and/or subscription services purchased can be canceled at any time by canceling in your settings but not less than seven (7) days before your next Membership or Subscription payment is due.
Cancellation requests can be sent User Account where applicable. Details of how you can manage your Membership or Subscription account and payment options will be sent to you via email when you purchase the service. Cancellations made less than seven (7) days before your next payment is due, will be processed the following month. (I.e. after the next payment is made). If you fail to cancel 7 days before the date, there will be no refund.
When purchasing a Membership or Subscription service, you are authorizing Octavia Harris Consulting, Crav Life Consulting, LLC to charge your approved credit card each month for the fee agreed to, over the term of your Membership or Subscription or until your Membership or Subscription expires or is cancelled.
We do not offer refunds on courses and all sales are final.
We do not offer refunds on Membership or Subscription services already provided or currently being provided.
Extended Membership or Subscription services paid for in advance, where a discount on the Monthly fee has been provided, are non-refundable.